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ave44 collects only the information needed to keep your account working — from your login details to wallet records linked to Rocket or Bank Transfer. What we collect, why we hold it and how you can act on it is set out clearly here; access and applicability depend on your local law and eligible regions.
When you open an account on ave44, we collect the information you submit directly: your name, contact details, login credentials and any wallet identifiers you add during the account setup process. If you connect a Rocket wallet or complete a Bank Transfer transaction, the reference data attached to that transaction is recorded in your account history — not the full payment credential, but enough to match the record on our side. We also collect device and session data automatically when you access the site from a mobile browser or any other device: your IP address, browser type, device model and the pages you navigate during a session. This helps us keep your session consistent and detect unusual access patterns. We do not sell your personal data to third parties. We share data only where it is needed to process a transaction, respond to a support request or meet an obligation under applicable law. How long we keep each data type depends on the purpose it was collected for and the requirements of the law that applies to your eligible region. If you have questions about a specific record, the support route in this policy is the right place to start.
This policy applies to the ave44 website and any mobile browser session you open through it. It covers data collected directly through your account — registration, login, wallet activity and support contact. It does not extend to third-party services you navigate to from our site, and it does not override the separate terms that apply to payment processors or wallet providers. Access to this policy and its protections depends on your local law and eligible region.
Covers data collected when you register, log in, update your profile or change your password. This includes the device and session signals we record during each authenticated visit to the site.
Applies to transaction reference data generated when you use Rocket or Bank Transfer through your account wallet. We hold the reference, not the full payment credential, in line with our data minimisation approach.
Covers browsing and navigation data collected while you move through the lobby, game pages and account sections. This data is used for session consistency and is not linked to your identity outside your account.
Does not cover data handled by external wallet providers, payment processors or game studios once you leave the ave44 environment. Those services have their own policies, which we do not control or represent.
You have real actions available to you — this is not just a statement of principle. If you want to review the personal data we hold on your account, you can submit a request through our support channel and we will confirm what records are attached to your profile. If any detail is incorrect — your name, contact information or wallet reference — you can ask us to correct it and we will handle that through the same route. Where applicable law gives you the right to request deletion of certain data, you can raise that with our support team; we will review it against our retention obligations and respond with what is and is not possible. We do not require you to justify a correction request. If you have a question about how a specific piece of data is being used, ask through the support contact listed in this policy and we will give you a clear answer.
Submit a request to support and we will confirm the personal data held on your account — including registration details, wallet references and session history relevant to your profile.
If any stored information is inaccurate, contact support with the correct detail. We update account records once we can verify the change through the steps shown in your account.
Not sure why a particular piece of data was collected or how it is used? Send the question through the support route in this policy and we will explain the specific purpose in plain terms.
Where your eligible region's law permits it, you can ask us to delete specific data. We will review the request against our legal retention obligations and respond with a clear outcome — not a generic rejection.
If you need to act on any part of this policy — a data request, a correction or a general question — use one of the routes below. We respond to privacy-related contacts through our published support channels only; we do not accept requests sent to addresses or routes not listed here. Access and response scope depend on your local law and eligible region.
Open the support widget from any page on ave44 and select the account or data category. Describe your request and our team will follow up through the same channel.
Send your privacy request to the email address published in the contact section of our site. Include your account username and a clear description of what you are requesting.
The account help section covers common data and privacy requests with step-by-step instructions. Check there first — many requests can be completed without needing to contact support directly.
We keep your data only as long as the purpose it was collected for requires, or as long as applicable law in your eligible region obligates us to. Once the retention period ends, the data is deleted or anonymised. For session and device data, the period is shorter than for account registration records. If you close your account, we follow the retention schedule that applies to your region and the type of data involved.
We use cookies to keep your session active across pages and to remember your device between visits. You can manage cookie settings through your browser; blocking all cookies may affect how your account session behaves on mobile.
Your login credentials are stored in hashed form. We do not store your Rocket wallet PIN or Bank Transfer credentials directly; only the transaction reference visible in your account history is held on our side.
Registration and transaction data is kept for the period required by the law applicable to your eligible region. Session data is held for a shorter operational period. After retention ends, data is deleted or anonymised per our internal schedule.
All data change requests go through our published support routes. We do not process requests sent to unverified channels. Your request will be acknowledged and handled by the team responsible for account data on ave44.
These questions cover what we are asked most often about how ave44 handles personal data, what rights you have and how to act on them. If your question is not here, send it through the support contact listed in this policy.
We collect what you submit during registration — name, contact details and login credentials — plus the wallet reference data generated when you use Rocket or Bank Transfer. We also record session and device signals automatically when you access the site.
We share data only where it is needed: to process a transaction, respond to a support request or meet a legal obligation in your eligible region. We do not sell your personal data. Third-party payment processors and wallet providers handle only the data required to complete your transaction.
Send a request through our live support widget or the published email address, including your account username and what records you want to review. We will confirm what personal data is attached to your profile and provide it in line with the law applicable to your region.
Yes. If a stored detail is wrong, contact support with the correct information and we will update it once the change can be verified. Deletion requests are reviewed against our retention obligations; we will give you a clear answer on what can and cannot be removed.
We use cookies to keep your session consistent and to recognise your device between visits. You can manage cookie preferences in your mobile browser settings. Blocking all cookies may affect how your account session and login flow behave on the site.
The policy applies to your use of the ave44 site wherever you access it, but the specific rights and obligations it creates depend on your local law and eligible region. Where local law requires additional protections or restricts certain uses, those requirements take precedence.